Refund Policy

Last Updated: June 2026

This Refund Policy explains the circumstances under which refunds may be requested for services provided by SinoMentor.
These policies are written in plain English for clarity and accessibility.
If any translated version differs from the English version, the English version shall prevail.
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Company Information
SinoMentor is operated by:
Yibai Yanpeiying (Tianjin) Cultural Development Co., Ltd.
Unified Social Credit Code:
91120111MADX384JX8
Contact Email:
[email protected]
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1. General Principles
We aim to provide fair, transparent, and customer-friendly refund practices.
Refund requests are reviewed reasonably and in good faith.
Nothing in this policy affects rights that cannot legally be excluded under applicable law.
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2. Discovery & Diagnosis Session
The Discovery & Diagnosis Session is designed to understand your goals and provide general learning recommendations.
Before the scheduled session
You may request a full refund at any time before the session begins.
After the session has been completed
Once the session has been completed, the service is considered delivered and is generally non-refundable.
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3. Lesson Programs
This section applies to:
• 24-Lesson Program;
• 48-Lesson Program.
Before the first lesson
You may request a full refund before your first lesson begins.
After lessons have started
Refunds are calculated based on the number of lessons already completed.
The value of completed lessons is calculated using the standard single-lesson rate applicable at the time of purchase.
The refund amount is:
Amount Paid − Value of Completed Lessons
No refunds are available after all lessons have been completed.
Lesson packages are personal and non-transferable.
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4. Daily Practice Membership
Daily Practice Membership is billed monthly and renews automatically unless cancelled.
First-time subscribers
For your first subscription only, you may request a full refund within seven (7) calendar days after the initial purchase.
This one-time guarantee may only be used once per customer.
After seven (7) days
Partial refunds may be available for the unused portion of the current billing period.
Refunds are calculated on a prorated basis:
Monthly Fee × Remaining Days ÷ Total Days in the Billing Cycle
Cancellation will stop future renewals.
Access to the service will continue until the end of the paid period unless a refund is issued.
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5. Subscription Renewals
Subscription fees are charged in advance.
Renewal charges are generally non-refundable once a new billing cycle has begun.
However, SinoMentor may review requests individually and provide full or partial refunds where reasonably appropriate.
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6. Missed Lessons and Rescheduling
Lessons cancelled with at least twenty-four (24) hours' notice may be rescheduled.
Lessons missed without sufficient notice may be treated as completed sessions.
Refunds are generally not available for missed lessons.
Technical issues affecting either party will be reviewed reasonably on a case-by-case basis.
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7. Special Circumstances
We understand that unexpected situations may arise.
Refund requests involving:
• serious illness;
• family emergencies;
• duplicate payments;
• billing errors;
• technical failures;
may be reviewed individually.
SinoMentor reserves the right to provide full or partial refunds where appropriate.
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8. Fair Use
Refund policies are intended to protect both clients and SinoMentor.
Requests that involve excessive use of services, repeated refund requests, or conduct that appears abusive or unreasonable may be declined.
SinoMentor reserves the right to limit refunds where necessary to ensure fair treatment for all clients.
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9. Chargebacks and Payment Disputes
If you experience any billing issue, we encourage you to contact us first:
[email protected]
Most issues can be resolved quickly without initiating a chargeback or payment dispute.
Fraudulent, abusive, or repeated chargebacks may result in suspension or termination of services.
SinoMentor reserves the right to respond to chargeback claims with relevant records, attendance history, communication logs, and other supporting information where appropriate.
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10. Refund Processing Time
Approved refunds are typically processed within five (5) to ten (10) business days.
Actual processing times may vary depending on payment providers and financial institutions.
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11. Changes to This Refund Policy
We may update this Refund Policy from time to time.
Updated versions will be posted on our website.
Changes will not affect purchases completed before the effective date of the updated policy.
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12. Contact Information
SinoMentor
Operated by
Yibai Yanpeiying (Tianjin) Cultural Development Co., Ltd.
Unified Social Credit Code:
91120111MADX384JX8
Email:
[email protected]
Website:
https://sinomentor.com

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